Service Definition

The Rental Behavior Evaluation Service functions as a regulatory tool designed to measure rental and financial behaviors through defined evaluation standards for beneficiaries of the Ejar network.
The service aims to enhance awareness, protect the rights of all involved parties, and support more informed rental decision-making within the real estate rental sector.

Service Objectives

• Enabling Ejar beneficiaries to make more efficient and informed rental decisions.
• Enhancing transparency and strengthening understanding between tenants and landlords.
• Reducing risk in rental decision-making.

Target Beneficiaries

• Tenants
• Landlords
• Real estate brokers

Rental Behavior Evaluation Criteria

1. During Contract Documentation

• Landlord’s compliance with the agreed unit move-in date.
• Accuracy and completeness of property information provided by the landlord.
• Broker's responsiveness and performance during the documentation phase.
• Broker’s professionalism, clarity, and accuracy in presenting the unit and explaining the contract terms to the tenant.

2. During the Contract Period

For Tenants

• Frequency of complaints filed against the tenant.
• Commitment to paying rent on time.
• Adherence to the agreed move-out date.
• Condition of the property at the time of move-in.

For Landlords

• Responsiveness in issuing receipts .

For Real Estate Brokers

• Responsiveness in issuing receipts.
• Performance in collecting rental payments from tenants.
• Effectiveness in marketing the unit and speed of leasing.

Property / Unit / Neighborhood

• General condition of the rental unit.
• Overall building condition.
• Availability of parking spaces.
• Noise levels within the neighborhood.
• Availability of parks and public facilities.
• Availability of commercial services within the area.

How the Service Works

1. Click the link included in the Ejar evaluation message sent after contract documentation and complete the evaluation.
2. Log in to Ejar and follow these steps:
   • Select “Rate Your Rental Experience”.
   • All evaluation surveys assigned to the user will appear.
   • Upon selecting a survey, the screen will display:
     • Information on all rental process parties
     • Property and unit details
     • Evaluation questions
   • Answer the questions and click Submit.
   • A confirmation message will appear indicating successful submission.

Frequently Asked Questions (FAQs)

1. What is the Rental Behavior Evaluation Service?

It is a service that measures and evaluates the behavior of all parties involved in the rental process based on specific criteria, contributing to improved efficiency and fairness in the rental sector while protecting all stakeholders.

2. Who is evaluated under the Rental Behavior Service?

• Real estate broker
• Landlord
• Tenant
• Property and unit
• Neighborhood and occupants

3. What are the evaluation criteria in the Rental Behavior Service?

During Contract Documentation

• Landlord’s commitment to the agreed unit move-in date.
• Completeness and accuracy of the property information provided by the landlord.
• Responsiveness and performance of the real estate broker during contract documentation.
• Professionalism and accuracy of the broker in presenting the unit and explaining the contract terms and conditions to the tenant.

During the Contract Period

For Tenants

• Frequency of complaints filed against the tenant.
• Commitment to paying rent on time.
• Compliance with the agreed move-out date.
• Condition of the unit at the time of move-in.

For Landlords

• Landlord’s responsiveness in issuing receipt vouchers.

For Real Estate Brokers

• Broker’s responsiveness in issuing receipt vouchers.
• Broker’s performance in collecting rental payments from tenants.
• Broker’s effectiveness in marketing the unit and speed of leasing.

Property / Unit / Neighborhood

• General condition of the unit.
• Overall condition of the building.
• Availability of parking spaces.
• Noise levels within the neighborhood.
• Availability of parks and public amenities.
• Availability of commercial services in the area.

4. How can the survey be completed?

1. Click the evaluation link sent by Ejar after the contract is documented.
2. Log in to Ejar and:
   • Select “Rate Your Rental Experience”
   • Choose the desired survey
   • Review the contract party information, unit details, and questions
   • Submit the responses
   • Survey status will change from Not Evaluated to Evaluated

5. How do rental parties receive the evaluation surveys?

• Notification within the network for real estate brokers and landlords
• SMS messages for tenants

6. What are the possible survey statuses?

• Not Evaluated: A new survey that has not been answered
• Incomplete: The survey was opened but not completed
• Completed: All questions were answered and submitted successfully