• Your right to use the website is not transferable to others. The access authority granted by the network to enable you to obtain services, information, or documents is yours alone, and you may not give it or assign it to any third party.

• Viewing, printing, or downloading any content, chart, form, document, or similar material from the website grants you a limited permission for personal use and within your own responsibilities only. It is not permitted for copying, distribution, sublicensing, sale, preparation of similar works, or any other uses.
• These controls do not permit copying any part of the content, forms, or documents in any form, or incorporating that part into any information retrieval system, whether electronic or mechanical, in a way that exceeds your personal use.

The Ministry reserves the right to use, transfer, and collect all information related to your use of the website for registration in the network and for anything that facilitates and proves rental transactions. The Ministry also reserves the right to share data in accordance with the Personal Data Protection Law and the Data Governance Policy issued by the Saudi Data and AI Authority.

• The services or information obtained from or through the website are provided "as is" and "as available". Accordingly, the Ministry shall not, under any circumstances, be liable for any direct or indirect damages or any technical failure in any of the systems used due to force majeure that may cause harm to the visitor/user.

• If you are provided with, or choose, a username, password, or any other information as part of the website security procedures, you must treat this information as confidential. Accordingly, you must refrain from disclosing or assigning it to others.
• The Ministry or its representatives may, as deemed appropriate, disable account information at any time if any terms of use are not complied with, or if the competent authorities request suspension of the service for the user.
• You must notify the Ministry or its representatives immediately through the available channels in the Ejar network if you know or suspect that your username or password is known to someone else.

If the website contains links to other websites and resources provided by third parties, these links are provided for reference only. The contents of those websites or resources are not under the control or responsibility of the Ejar network.

• All website contents, including but not limited to content, organization, charts, design, compilation, electronic translation, digital conversion, and other matters related to the website, are protected under intellectual property and trade name laws.

• The website administration reserves the right to amend or change these controls, terms, and conditions as it deems appropriate for its objectives without direct notice to the user/visitor. The continued use of the website/network services by the visitor or user shall be deemed acceptance of those amendments.
• The Ministry or its representatives reserve their legal and financial rights regarding any illegal use of the website, any use that violates the terms of use, or any behavior that would disrupt, damage, or harm the website or the network content.

• In the Ejar program, we are committed to gaining beneficiary satisfaction and raising the quality of services provided by offering integrated digital solutions and innovative technologies that support the regulation and development of the rental sector.
  This is achieved by enabling the parties to the rental process with reliable, secure, and easy-to-use services that ensure transparency, preserve rights, and contribute to improving the beneficiary experience, enhancing real estate market stability, and providing modern options that suit the various needs of tenants, landlords, and real estate brokers.

Services	Suggested service execution time	Actual service execution time	Complaint processing time
Real Estate	Immediate	Immediate	15 days
Termination of the Contract by Both Parties	3 days	3 days	15 days
Rental Incident	3 days	3 days	15 days
Contract Renewal	Immediate	Immediate	15 days
Contract Waiver	Immediate	Immediate	15 days
Contract Management	Immediate	Immediate	15 days
Financial	Immediate	Immediate	15 days
Security Deposit	Immediate	Immediate	15 days
Ejar Plus	Immediate	Immediate	15 days
Electronic Move-in and Move-out Service for Residential Units	Immediate	Immediate	15 days
Objection	3 days	3 days	15 days
Rent Increase or Decrease Service	Immediate	Immediate	15 days
Service Requests	Immediate	Immediate	15 days
Users	Immediate	Immediate	15 days
E-Wallets	Immediate	Immediate	15 days
Expert Requests	Immediate	Immediate	15 days